Free trials are limited to the availability on our servers and are directly controlled by our staff. While we aim to provide a trial within the hour, we ask that you wait up to 24 hours before your trial is activated in extreme cases. We do not reach out to users who are denied trials; most denied trials are due to people using false information, which we do not accept. Other reasons include maintenance windows or limited availability in the selected location. Tickets asking when their trial will be activated are closed without response.
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What Payment Methods Do you Accept?
Accepted Payment Methods We currently accept two payment methods; PayPal and Stripe. We believe...
How Do I Cancel My Service?
Canceling Your Service Go to the client area https://my.rackgenius.com/clientarea.php. You may...
How Do I Change Payment Method Settings?
Accepted Payment Methods We currently accept two forms of payment methods; PayPal and Stripe. We...
How Do I Upgrade/Downgrade My Service?
Upgrading/Downgrading Go to the client area https://my.rackgenius.com/clientarea.php you may...
How to Add Funds to your Customer Portal Account
Don’t want to worry about having to pay invoices monthly or quarterly? Adding funds to your...
