Knowledgebase - RackGenius

Affiliate Program FAQ’s Last Updated: October 28, 2024 How does RackGenius’s affiliate program work? After becoming an...

Customer Portal Overview The Customer Portal To put it simply, the Customer Portal exists as a way for the customer to...

How Do I Get the Client Role in Discord? The Discord client role is completely automated via our customer portal. After linking your...

How To Enable/Disable 2FA On Our Control Panel Want to add extra security to your account on our control panel? This guide will walk you through...

How To Submit A Ticket First go to your client area by clicking https://my.rackgenius.com/clientarea.php you may...

Logging Into The User Control Panel Control Panel The User Control Panel is where all of the magic happens. This is where you manage...

What is a “HRN” notification? A High-Risk Notification (HRN) informs you that Snakecraft Hosting or its vendors will perform...

Why Is My Account Suspended? Multiple scenarios could cause your account to be suspended. The following are a few examples:...