Просмотр статей с метками 'Account'

Affiliate Program FAQ’s

Last Updated: July 30, 2026 How does RackGenius’s affiliate program work? After becoming an...
Applying for a Partnership

The RackGenius team is delighted to help growing and thriving communities with our premium...
Customer Portal Overview

The Customer Portal To put it simply, the Customer Portal exists as a way for the customer to...
How Do I Cancel My Service?

Canceling Your Service Go to the client area https://my.rackgenius.com/clientarea.php. You may...
How Do I Get the Client Role in Discord?

The Discord client role is completely automated via our customer portal. After linking your...
How Do I Upgrade/Downgrade My Service?

Upgrading/Downgrading Go to the client area https://my.rackgenius.com/clientarea.php you may...
How To Enable/Disable 2FA On Our Control Panel

Want to add extra security to your account on our control panel? This guide will walk you through...
How To Submit A Ticket

First go to your client area by clicking https://my.rackgenius.com/clientarea.php you may...
Logging Into The User Control Panel

Control Panel The User Control Panel is where all of the magic happens. This is where you manage...
Understanding KYC Verification

What is KYC Verification?KYC, or "Know Your Customer," is a standard process used by businesses...
What is a “HRN” notification?

A High-Risk Notification (HRN) informs you that RackGenius or its vendors will perform...
When Will My Trial be Activated?

Free trials are limited to the availability on our servers and are directly controlled by our...
Why Is My Account Suspended?

Multiple scenarios could cause your account to be suspended. The following are a few examples:...