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Additional Specs & Optional Add-ons

Last updated: December 3, 2025 These are the common add-ons, upgrade options, and administrative...
How Do I Cancel My Service?

Canceling Your Service Go to the client area https://my.rackgenius.com/clientarea.php. You may...
How Do I Change Payment Method Settings?

Accepted Payment Methods We currently accept two forms of payment methods; PayPal and Stripe. We...
How Do I Upgrade/Downgrade My Service?

Upgrading/Downgrading Go to the client area https://my.rackgenius.com/clientarea.php you may...
How to Add Funds to your Customer Portal Account

Don’t want to worry about having to pay invoices monthly or quarterly? Adding funds to your...
RAM Surcharges Explained

Date Modified: January 1, 2026 You might see a "RAM Surcharge Applies" notice on some of our...
Refund Policy

Last Updated: December 29, 2025 Game Hosting Services RackGenius offers a 7-day money-back...
What Payment Methods Do you Accept?

Accepted Payment Methods We currently accept two payment methods; PayPal and Stripe. We believe...
When Will My Trial be Activated?

Free trials are limited to the availability on our servers and are directly controlled by our...