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Affiliate Program FAQ’s

Last Updated: October 28, 2024 How does RackGenius’s affiliate program work? After becoming an...
Customer Portal Overview

The Customer Portal To put it simply, the Customer Portal exists as a way for the customer to...
How Do I Get the Client Role in Discord?

The Discord client role is completely automated via our customer portal. After linking your...
How To Enable/Disable 2FA On Our Control Panel

Want to add extra security to your account on our control panel? This guide will walk you through...
How To Submit A Ticket

First go to your client area by clicking https://my.rackgenius.com/clientarea.php you may...
Logging Into The User Control Panel

Control Panel The User Control Panel is where all of the magic happens. This is where you manage...
What is a “HRN” notification?

A High-Risk Notification (HRN) informs you that RackGenius or its vendors will perform...
Why Is My Account Suspended?

Multiple scenarios could cause your account to be suspended. The following are a few examples:...