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Additional Specs & Optional Add-ons

Last updated: March 31, 2026 These are the common add-ons, upgrade options, and administrative...
How Do I Cancel My Service?

Canceling Your Service Go to the client area https://my.rackgenius.com/clientarea.php. You may...
How Do I Change Payment Method Settings?

Accepted Payment Methods We currently accept two forms of payment methods; PayPal and Stripe. We...
How Do I Upgrade/Downgrade My Service?

Upgrading/Downgrading Go to the client area https://my.rackgenius.com/clientarea.php you may...
How to Add Funds to your Customer Portal Account

Don’t want to worry about having to pay invoices monthly or quarterly? Adding funds to your...
Memory Surcharge on New Orders

As of September 1, 2026, new orders at RackGenius include a 25% memory surcharge. This article...
Refund Policy

Last Updated: December 29, 2025 Game Hosting Services RackGenius offers a 7-day money-back...
What Payment Methods Do you Accept?

Accepted Payment Methods We currently accept two payment methods; PayPal and Stripe. We believe...
When Will My Trial be Activated?

Free trials are limited to the availability on our servers and are directly controlled by our...