Want to add extra security to your account on our control panel? This guide will walk you through that. We highly recommend 2FA on your account.
Enabling 2FA
- First, you need to have a two-factor authentication app downloaded on your (mobile) device. We recommend "Authy" as it has multi-device support making it harder to get locked out.
- Open the Control Panel by going to https://cp.rackgenius.com/. You might need to log in to continue.
- Now, select
in the sidebar or click https://cp.rackgenius.com/account to go directly to your account. - Then Click
. - A QR code will appear after some time. Use your authentication app to scan the QR code. Please consult your authenticator app instructions if you get stuck.
- Once you have done that, your authentication app will display a 6-digit code that will change every 30 seconds.
- On the panel, if you scroll down a bit, you will see a place to input your password. Please do that first to allow yourself time to enter the 2FA code before it changes.
- Now, enter the 6-digit code and click
.
Success, you now have 2fa enabled on your Control Panel account!
Disabling 2FA
- Open the Control Panel by going to https://cp.rackgenius.com/.
- Now, select in the sidebar.
- Click
- Enter your account password into the popup, then click
.
Locked Out?
No worries, submit a ticket, and a support member will help you shortly.
